One-Third of Online IT Support for Students Deals with Login Questions

"A third of all online questions posed online in an IT help desk environment in institutions of higher education deal with password and login information. Those are followed by e-mail, which consumes 26 percent of questions; inquiries about Blackboard or student portals, which encompass another 21 percent; and gaining remote or wireless access, which makes up another 11 percent. General administration questions make up the remaining nine percent."